‘If You Need It Quick, Call Rick’: The Milford Shop Homeowners Have Been Calling Since 1992

MILFORD — The slogan on the side of the trucks is the one a lot of people around here already know: “If You Need It Quick, Call Rick!” The vans themselves are hard to miss, a fleet of white box trucks and service vans with the blue RPS logo, lined up in a lot on the west side of town. The shop behind them is Rick’s Plumbing, at 1050 Bridgeport Ave., Unit D1. The man leaning on one of those trucks in the company’s photos is Rick Jurzyk — Richard G. Jurzyk Jr., if you are looking at the formal version of his name. He started the company in 1992, and he still runs it.

This is a family-owned Milford shop, not a franchise, and it has been part of the town’s weekday rhythm for more than three decades. Homeowners call when a toilet won’t stop running, when a water heater gives out, or when the heat in an old house needs more than a quick look. Here is who is behind the blue vans, what customers keep saying, and what to call them for.

The crew at Rick’s Plumbing Service, standing in front of the company’s branded vans and a box truck in Milford

A Milford shop since 1992

Rick built the business here, and the company’s own site still describes it the way a hometown shop would: locally owned, family-run, and close enough to the people it serves that the work reflects on the owner. The Better Business Bureau gives the shop a BBB A+ rating. In a note on the Google listing this fall, Rick put the idea simply: a plumbing company is a team sport. The person answering the phone matters. The person scheduling the job matters. The plumber in your home matters. The workmanship matters. And cleaning up when the job is done matters, too.

Rick Jurzyk, owner of Rick’s Plumbing, in a company staff photograph

That team is easy to see in the company’s photos, a line of technicians in matching blue sweatshirts in front of the trucks. The website says many of them came up through apprenticeships at the shop, and that the company promotes from within. It is a full-service plumbing and heating outfit, doing residential and commercial work around New Haven and Fairfield counties: everyday plumbing, water heaters, and the hydronic heating — boilers, radiant floors, the piping in the basement — that the shop treats as a specialty. The site also mentions training with Uponor, TracPipe and Ward Flex systems, and it names the company as a Noritz authorized contractor.

What homeowners say

The Google listing, as of Nov. 13, 2026, showed a 5.0-star rating across 1,324 reviews. The notes people leave, again and again, are about a calm dispatch call, a technician who shows up when promised, and a job left tidy. The most common review topics were “knowledgeable staff,” mentioned in 439 reviews, and “polite staff,” in 123. Smaller clusters mentioned faucet replacement and sink repair.

Scott, writing two weeks ago, said he was not sure who to call and went by other reviews. “The start up process from their dispatch was painless and simple,” he wrote. The shop called the next day with an opening, and a technician named Lee “arrived on schedule and delivered outstanding service, communicating through the process.” James, a week ago, said he has used Rick’s “for years” and will “always ask for” Lee, whom he called “knowledgeable, friendly and gets the job done quickly.”

Phyllis, also two weeks ago, needed a toilet repaired and was able to get an appointment “within 4 days” of her call. It was not an emergency, she wrote, “so that was not a problem.” A technician named Nick “changed the workings of the toilet.” She described him as “professional, courteous, thorough and efficient,” and said the job took about half an hour.

John, two months ago, called about “a couple of plumbing issues” and an outside hose hookup. Jonathan and an apprentice arrived, and John said he was “immediately impressed with their professionalism, advice and understanding of what we needed done.” He called it “great service, fair pricing and a professional job all around.”

Mohammad, whose review was updated about two months ago, had Jonathan and Ricardo install a kitchen sink and faucet on Aug. 28, 2026, then had Jonathan and an assistant named Carter back on Sept. 2 to install a dishwasher and replace a temporary faucet. He wrote that the sink opening did not perfectly match the countertop, and that Jonathan “patiently took the time to resolve the problem.” The hot side of a faucet also needed a temporary fix. “They worked very cleanly, removed all the trash, and left the area just as clean and tidy as they found it,” he wrote. The shop replied, thanking him and naming the same technicians.

What to call them for

The work in those reviews lines up with the three lists on the company’s website: everyday plumbing, water heaters, and hydronic heating. There is no public price list the way a restaurant posts a menu, and the shop does not publish a standard service-call fee on the pages reviewed for this story. John is one of the reviewers who did mention cost, and he called the pricing “fair.”

Water heaters, tank and tankless. The site says Rick’s installs, repairs and replaces traditional tank heaters and tankless units, and it lists preferred brands including Rheem, Bradford White, A.O. Smith, Rinnai, Navien, Noritz and Bosch. Photos on the company’s Google listing show a newly connected A.O. Smith tank heater in a basement mechanical room, and a wall-mounted Navien unit with new copper piping, pumps and an expansion tank. A leaking water heater is the kind of call that, on the company’s own site, is described as bringing Rick himself to the phone. The recent Google reviews we read were more often about scheduled installs than after-hours emergencies.

An A.O. Smith tank water heater installed in a basement mechanical room, in a photo from the Rick’s Plumbing Google listing

A wall-mounted Navien unit with copper piping and an expansion tank, in a photo from the Rick’s Plumbing Google listing

Boilers, radiant heat and the rest of a hydronic system. This is the specialty the shop leans on, including boiler installation and repair, radiant floor heating, hydronic service, oil-to-gas conversions and commercial hydronic work. One Google photo, with a Rick’s Plumbing sticker on a Lochinvar “Noble” boiler, shows a tight copper-piped install with circulating pumps and an expansion tank against a block wall. Another shows a radiant-heat manifold, with two rows of PEX tubing, being installed in a wall box — the unglamorous middle of a floor-heat job, before the drywall goes back on.

A Lochinvar boiler with a Rick’s Plumbing sticker, copper piping and circulating pumps

A radiant-heat manifold with two rows of PEX tubing being installed in a wall box, in a photo from the Rick’s Plumbing Google listing

The everyday calls: toilets, faucets, sinks and the occasional dishwasher. That is what the most recent Google reviews actually describe. Nick rebuilt a toilet in about 30 minutes. Jonathan’s crew installed a kitchen sink and faucet, then a dishwasher. John needed an outside hose hookup repaired. The site also lists drain cleaning and hydrojetting, sewer camera inspections and trenchless lining, leak detection, sump pumps, garbage disposals, fixture replacement, frozen and burst pipes, gas and propane line work, remodeling and emergency plumbing. We did not have a photograph of a drain or sewer job that clearly belonged to this shop, so those services are listed here from the company’s own site, not from a picture.

How to reach them

The shop is at 1050 Bridgeport Ave., Unit D1, Milford, CT 06460. Google, on Nov. 13, 2026, showed it open weekdays from 7 a.m. to 5 p.m. and closed Saturday and Sunday. The number on the website and on the Google listing is (475) 271-1244. Some of the truck wraps still show an older number, (203) 874-6629. The company says it offers emergency plumbing; the posted hours are the weekday window above. The service area, on the website, is New Haven County and parts of Fairfield County, with Milford as the home base.